Nowadays, many businesses use a Private Branch Exchange (PBX) to manage their in-house phone systems. Traditional PBX devices link incoming calls to the desired extension or phone line, and increase general phone efficiency.
The biggest limitation to using traditional PBX systems is that they generally require expensive phone technology, high maintenance costs, and paying a dedicated IT team to take responsibility for the system and fix it when it’s down. In order to overcome these restrictions, companies can switch to Voice over Internet Protocol (VoIP) technology.
VoIP delivers calls over the Internet in a way that is perceived more reliable and cost-efficient. One of the greatest benefits that VoIP can provide is hosted PBX technology, which grants businesses remote access to someone else’s PBX. When using hosted PBX, users can take advantage of their own system without worrying about maintenance hassles, since they are handled by the VoIP provider.
One of the huge benefits of employing hosted PBX systems is the cost, phone expert My VoIP Provider says in an article. VoIP providers usually deliver their PBX services in exchange for a monthly fee per phone line, and using the technology frees businesses from the need to pay for staff and repairs. Another obvious advantage of hosted PBX technology is convenience, especially when it comes to small business phone systems. The technology allows companies to pay attention to more important aspects of their operations, without worrying where to fit the installation, and how to add or remove lines. With hosted PBX, business can conduct an unlimited number of phone calls and use an array of additional services for free, such as voice mail, call forwarding, and even IP video conferencing tools.
If a conventional PBX collapses, putting it back on stream could take hours or even days. With hosted PBX, however, issues can be fixed in a matter of seconds, since its servers are based in the cloud. When there is a problem with one of the servers, it immediately connects to another at such a pace that businesses don’t even notice the problem.
There are several options of VoIP service plans that can be used by businesses looking to keep in line with the latest technologies in the field, while also looking to save money, TheDigest.com says. For instance, companies that have already adopted a PBX system could upgrade it to IP PBX to connect their phone extensions to outside public phone networks and mobile networks. IP PBX compresses analogue phone signals into bits of Internet data and can handle more information than landlines in a more efficient way, using less infrastructure for less money. If a company wants to ensure even higher cost savings, it can switch to SIP Trunking to combine voice and Internet access over a single Internet connection using its existing IP PBX system. With SIP Trunking, a company purchases only the trunks it needs based on the maximum number of calls it makes, rather than pay for each line separately.
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