Our fully cloud-based, Voice over Internet Protocol (VoIP) service offers so much more than a traditional telephone system, giving you an easier and more cost-effective way to manage your telephony with an enterprise-grade range of functionality.
We understand that Covid-19 has brought a rise in remote, telephone consultations, with only 8% of appointments taking place inside the surgery at times. This, combined with a steep increase in appointments in the Winter months, means a huge rise in demand for your GP surgery. We know this is a difficult time and we’re here to stand with you, supplying a phone system that fits your needs and helps you to manage this load.
With the Integrated Services Digital Network (ISDN) lines scheduled to be switched off in 2025 there has never been a better time to upgrade. Don’t delay in switching, start saving money today.
Improve Patient Access
Access to your GP surgery via phone is vital for your patients as the majority (76.3%) still chose to book their appointments by phone*. Our phone systems allow for clear communication between you and your patients. No more frustrating engaged tones and dropped calls.
Enable Remote Working
Our solutions enable home and remote working options for your doctors and support staff via a mobile telephony app. Should your surgery encounter a local lockdown or a high sickness absence level you may require the flexibility of an upgraded phone system.
Cost Saving
We offer a cost-effective solution that comes fully loaded with a host of premium PBX features, previously only offered on high end phone systems with on premise hardware. Outdated systems such as ISDN lines are not only frustrating but also more expensive. With lower monthly bills and premium features as standard you can upgrade and start saving immediately.
Better Manage Workloads
Our call analytics feature measures and records call volumes providing you with a detailed insight into the demands on your surgery. Detailed reports allow you to better manage your staffing levels and ensure Reception staff can meet demands when required
Increase Patient Satisfaction
34.8% of patients said it was not easy to get through to someone at their GP practice on the phone*. Our solutions allow for call stacking and personalised messages ensuring patients don’t receive the frustrating engaged tone. Patients have the informed choice of waiting to be answered or to call at a later time removing the need for constant redialling.
CQC Compliance
Our systems help busy GP surgeries maintain their CQC compliance by ensuring patients can access care and treatment in a timely way.
* GP Patient Survey 2020 (NHS England)
We were approached by a GP surgery who needed our help to upgrade their telephony services. With 7,500 patients, the GP surgery’s phone bills were totalling nearly £400 a month and patients were becoming frustrated and abusive due to prolonged call waiting times. Sound familiar?
After reviewing their current telephony system, we identified that our SIP upgrade would be the best solution to resolve the customer’s issues. Our SIP upgrade allowed the expensive Integrated Services Digital Network (ISDN) to be removed and made call recording possible. All together, 15 SIP channels were introduced, 10 incoming and 5 outgoing.
The customer received their return of investment within 5 months, and made a £3000 annual cost saving. Call waiting times were reduced, and call recording meant that patients that were repeatedly abusive could be identified.
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Transform your business today with our most popular and highly recommended telecoms services:
Our business call recording solution is designed to enhance your customer service delivery by capturing the content of all telephone conversations and making it available quickly and efficiently.
No one likes being put on hold, but the reality is that over two-thirds of callers will spend some time waiting to speak with someone over the phone. Complete silence or a repetitive beeping sound is simply not acceptable and a sure way of losing valuable callers, perhaps forever.
Video conferencing offers a cost-effective and environmentally-friendly way of uniting your people and partners, as well as better engaging with new and existing customers.
It is a unique and specially formulated model that’s been developed and evolved over the last 35 years. We assess your needs, present bespoke solutions and provide dedicated support at all times.
Connexus™ combines a world-class product offering with connectivity expertise, delivered in a way that provides you with the voice, data and workplace infrastructure your business needs, now and for the future. Our in house experts designed the Connexus Approach™ to truly understand your business and this is why we are so successful at supporting our clients to evolve in an unpredictable world.
“As part of a major reorganisation of our NHS client’s office space in Harrow, DVAD, who provide the VOIP telephony solution for the office, responded quickly and cost effectively to additional telephony requirements meeting a demanding timescale in an efficient manner. Thank you.”
Tim Pullan, Director, Ingleton Wood LLP
“Dealing with DVAD was a very simple and enjoyable experience. We'd had meetings with other suppliers, and by contrast they were able to instantly recognise our needs and make an appropriate proposal. Crucially all of this was done in a jargon-free manner that was easily understood by the layman. The installation of our phone system was quick, painless and everything worked first-time. The installation engineer was very quick and unobtrusive and also gave us a good basic training session which got us started. Our salesperson Steve was in touch throughout and took care to follow-up afterwards. First class service."
Damien Mullen, Managing Director, Mullen & Mullen
“DVAD have supported the growth of our business since 2004 and currently support our 22 sites from Exeter to Glasgow. Whether it is telephony hardware, security, call monitoring or
relocation of a depot, they have always recommended the right solution for our requirements and
budget”.
Chris Jowett AFI Group of Companies
"We had been approached on numerous occasions by other communication companies suggesting ways of improving our existing Alcatel system, but no other company prior to DVAD offered such a competitively priced upgrade and had such a wealth of knowledge and experience
regarding this particular system."
Jill Sunderland, Personal Assistant, Regent
"We would have no hesitation in recommending DVAD to any company wishing to improve their telephone system."
Jill Sunderland, Personal Assistant, Regent
“Throughout the transition of services from BT Featurenet to DVAD through contact communication we had the confidence that the project was in hand and there was minimal disruption to our service; When any questions did arise we have contacted the operations team who have provided us with clear and concise guidance.”
Sonia Latham, School Business Manager, Flockton CE First School
