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DVAD is a family-run telecommunications specialist based in West Yorkshire, with over 30 years of experience providing business phone systems and IT solutions. Our longstanding experience and expertise allows us to provide flexible and affordable solutions to companies in Leeds and across West Yorkshire that combine leading-edge technology coupled with quality customer service and support.
We have close working relationships with many leading manufacturers, so we can create advanced solutions, tailored to the individual needs of your business.
Our team of highly-skilled and knowledgeable consultants and engineers will provide you with all the guidance you need to make a fully-informed decision when selecting the best telecoms solution for your business. We’ll also ensure that, once installed, your business phones and IT systems will continue to function to the best of their ability, through our range of maintenance support packages that provide complete peace of mind.
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Allow your Leeds-based business to thrive with our fast, reliable and optimised communications packages. Our flexible solutions will keep your teams connected, whether they’re home or office based.
Our expert and professional business phone systems enable you to never miss a call and stay connected with colleagues, partners, suppliers and customers.
Providing you with peace of mind and ongoing technical support, DVAD offers a range of maintenance packages. We want to make sure that your system keeps working to support your business, plus any required changes can be rapidly actioned so that you are not hindered by technical issues or faults.
Toll Fraud involves accessing a company’s phone lines and running up huge bills that the innocent company is then left to cover. We use our knowledge to proactively protect our customers from Toll Fraud and continuously monitor and advise on best practices to keep you, your business and your team safe.
Our business call recording solution is designed to enhance your customer service delivery by capturing the content of all telephone conversations and making it available quickly and efficiently.
No one likes being put on hold, but the reality is that over two-thirds of callers will spend some time waiting to speak with someone over the phone. Complete silence or a repetitive beeping sound is simply not acceptable and a sure way of losing valuable callers, perhaps forever.
With over 95% of all text messages getting read compared to only around 20% of emails, businesses need to be taking SMS seriously as a powerful way of engaging with customers. Most adults now possess a mobile phone, so text message marketing offers an affordable, immediate and flexible communication channel that accomplishes rapid attention and a more personal connection.
A hosted VoIP phone system is a unified communication solution that is hosted in the cloud. You can make and receive calls using IP handsets, mobiles or other devices, with the communication delivered via the internet.
Start saving immediately with our highly-competitive, super-transparent approach to business phone lines and calls. Reducing your costs could not be easier and more hassle free by taking advantage of over 30 years of expertise within the telecoms industry.
Video conferencing offers a cost-effective and environmentally-friendly way of uniting your people and partners, as well as better engaging with new and existing customers.
“As part of a major reorganisation of our NHS client’s office space in Harrow, DVAD, who provide the VOIP telephony solution for the office, responded quickly and cost effectively to additional telephony requirements meeting a demanding timescale in an efficient manner. Thank you.”
Tim Pullan, Director, Ingleton Wood LLP
“Dealing with DVAD was a very simple and enjoyable experience. We'd had meetings with other suppliers, and by contrast they were able to instantly recognise our needs and make an appropriate proposal. Crucially all of this was done in a jargon-free manner that was easily understood by the layman. The installation of our phone system was quick, painless and everything worked first-time. The installation engineer was very quick and unobtrusive and also gave us a good basic training session which got us started. Our salesperson Steve was in touch throughout and took care to follow-up afterwards. First class service."
Damien Mullen, Managing Director, Mullen & Mullen
“DVAD have supported the growth of our business since 2004 and currently support our 22 sites from Exeter to Glasgow. Whether it is telephony hardware, security, call monitoring or
relocation of a depot, they have always recommended the right solution for our requirements and
budget”.
Chris Jowett AFI Group of Companies
"We had been approached on numerous occasions by other communication companies suggesting ways of improving our existing Alcatel system, but no other company prior to DVAD offered such a competitively priced upgrade and had such a wealth of knowledge and experience
regarding this particular system."
Jill Sunderland, Personal Assistant, Regent
"We would have no hesitation in recommending DVAD to any company wishing to improve their telephone system."
Jill Sunderland, Personal Assistant, Regent
“Throughout the transition of services from BT Featurenet to DVAD through contact communication we had the confidence that the project was in hand and there was minimal disruption to our service; When any questions did arise we have contacted the operations team who have provided us with clear and concise guidance.”
Sonia Latham, School Business Manager, Flockton CE First School
