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Music on Hold

  • provide a pleasant on-hold experience by choosing your own uplifting hold music.

Connect your callers with high quality music and messages whilst on hold

No one likes being put on hold, but the reality is that over two-thirds of callers will spend some time waiting to speak with someone over the phone. Complete silence or a repetitive beeping sound is simply not acceptable and a sure way of losing valuable callers, perhaps forever. With this in mind, it is essential you have a high-quality phone hold music and messaging solution that conveys a professional image and keeps your callers occupied.

Not all music tracks and messages on hold are memorable for the right reasons, so it can either have a lasting positive or negative impact – clichés, crackling sound and annoying songs can all have a damaging effect on your callers’ impression of the business. We offer a bespoke solution that ensures you can promote professionalism and the correct company message to your callers.

  • On Hold Music for Business – Choose from uplifting and tasteful tracks, written and produced by experienced composers, to provide a pleasant experience to callers and an alternative to on hold dial tones, tasteless melodies or complete silence.
  • Positive Marketing Promotion – Combine music with branded messages on hold to promote products and services or just reinforce your brand. Take advantage of a captive audience to inform and educate callers.
  • Minimise Lost Calls & Boost Revenue – Do not miss out on potential sales by putting off new and existing customers. Keep your callers relaxed, enthused and happy to wait.


You can use our mixer to compare music and voice types to achieve the best combination for your business. All our tracks are royalty free, so you will never have to pay anything extra to use the facility.

Get in Touch

Key Features

  • Bespoke music tracks
  • Branded corporate message
  • Updateable content
  • Exceptional audio quality
  • Copyright free music

Business Benefits

  • Avoid silence and reduce lost calls
  • Gain a positive first impression
  • Improve customer relationships
  • Cross promote products and services
  • Enhance corporate image

Recommended Services

Transform your business today with our most popular and highly recommended telecoms services:

TelephonE Systems

Our expert and professional business phone systems enable you to never miss a call and stay connected with colleagues, partners, suppliers and customers.

Telephone maintenance

Providing you with peace of mind and ongoing technical support, DVAD offers a range of maintenance packages. We want to make sure that your system keeps working to support your business, plus any required changes can be rapidly actioned so that you are not hindered by technical issues or faults.

CALL
RECORDING

Our business call recording solution is designed to enhance your customer service delivery by capturing the content of all telephone conversations and making it available quickly and efficiently.

For more information, please call:

0800 84 999 84

THE CONNEXUS APPROACH

THE CONNEXUS™ APPROACH IS THE DVAD WAY OF WORKING

It is a unique and specially formulated model that’s been developed and evolved over the last 35 years. We assess your needs, present bespoke solutions and provide dedicated support at all times.

Connexus™ combines a world-class product offering with connectivity expertise, delivered in a way that provides you with the voice, data and workplace infrastructure your business needs, now and for the future. Our in house experts designed the Connexus Approach™ to truly understand your business and this is why we are so successful at supporting our clients to evolve in an unpredictable world.

Request A Brochure
Accredited in-house support
Understand customers’ business needs
Bespoke solution designs to meet customer needs
Project managed installation
what our customers say

“As part of a major reorganisation of our NHS client’s office space in Harrow, DVAD, who provide the VOIP telephony solution for the office, responded quickly and cost effectively to additional telephony requirements meeting a demanding timescale in an efficient manner. Thank you.”
Tim Pullan, Director, Ingleton Wood LLP

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what our customers say

“Dealing with DVAD was a very simple and enjoyable experience. We'd had meetings with other suppliers, and by contrast they were able to instantly recognise our needs and make an appropriate proposal. Crucially all of this was done in a jargon-free manner that was easily understood by the layman. The installation of our phone system was quick, painless and everything worked first-time. The installation engineer was very quick and unobtrusive and also gave us a good basic training session which got us started. Our salesperson Steve was in touch throughout and took care to follow-up afterwards. First class service."
Damien Mullen, Managing Director, Mullen & Mullen

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what our customers say

“DVAD have supported the growth of our business since 2004 and currently support our 22 sites from Exeter to Glasgow. Whether it is telephony hardware, security, call monitoring or relocation of a depot, they have always recommended the right solution for our requirements and budget”.
Chris Jowett AFI Group of Companies

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what our customers say

"We had been approached on numerous occasions by other communication companies suggesting ways of improving our existing Alcatel system, but no other company prior to DVAD offered such a competitively priced upgrade and had such a wealth of knowledge and experience regarding this particular system."
Jill Sunderland, Personal Assistant, Regent

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what our customers say

"We would have no hesitation in recommending DVAD to any company wishing to improve their telephone system."
Jill Sunderland, Personal Assistant, Regent

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what our customers say

“Throughout the transition of services from BT Featurenet to DVAD through contact communication we had the confidence that the project was in hand and there was minimal disruption to our service; When any questions did arise we have contacted the operations team who have provided us with clear and concise guidance.”
Sonia Latham, School Business Manager, Flockton CE First School

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Our Partners

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Copyright © 2022 Direct Voice and Data
Direct Voice & Data record all calls for Compliance, Indemnity and Training purposes.

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