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Toll Fraud Protection

  • protect your business against fraudsters and cyber criminals.

proactively protecting our customers from telephone scams

We use our knowledge to proactively protect our customers from Toll Fraud and continuously monitor and advise on best practices to keep you, your business and your team safe.

Get in Touch

What is Toll Fraud?

Toll Fraud involves accessing a company’s phone lines and running up huge bills that the innocent company is then left to cover. This scam happens by criminals hacking into the PBX system, often due to weak passcodes, and then using those lines to call premium rate numbers that they themselves have set up. This type of criminal activity is unfortunately on the increase as the nature of the crime is very hard to trace back and therefore convict. Innocent companies are left to foot the bill, often amounting to thousands of pounds.

Who are the victims of Toll Fraud?

Any company with telephone lines (analogue lines, ISDN channels or SIP Trunks) can become a victim to this fraud. The scammers often work out of hours so even companies that scan their traffic in office hours still remain vulnerable. It is believed that over 11% of crimes go unreported as companies know arrests are very rare and victims are concerned that bad PR covering their own company’s security measures will seriously damage their reputation.

How can I protect my business?

The good news is some of the measures you can take are simple activities. Weak passcodes are the main access point for hackers, so make sure your team are educated in passcode etiquette.

Check your call activity regularly so you can spot criminal activity before the bills run into thousands of pounds.

How will DVAD help me from becoming a victim of crime?

We have invested in advanced 24/7 monitoring tools with effective alerts and our team of experts are always available to advise you on how to keep your phone systems safe from Toll Fraud.

We continually look at new, innovative ways to protect you and ensure our customers do not become part of the increasing numbers of Toll Fraud victims.

For more information, please call:

0800 84 999 84

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Transform your business today with our most popular and highly recommended telecoms services:

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Our expert and professional business phone systems enable you to never miss a call and stay connected with colleagues, partners, suppliers and customers.

CALL
RECORDING

Our business call recording solution is designed to enhance your customer service delivery by capturing the content of all telephone conversations and making it available quickly and efficiently.

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Hold

No one likes being put on hold, but the reality is that over two-thirds of callers will spend some time waiting to speak with someone over the phone. Complete silence or a repetitive beeping sound is simply not acceptable and a sure way of losing valuable callers, perhaps forever. 

THE CONNEXUS APPROACH

THE CONNEXUS™ APPROACH IS THE DVAD WAY OF WORKING

It is a unique and specially formulated model that’s been developed and evolved over the last 35 years. We assess your needs, present bespoke solutions and provide dedicated support at all times.

Connexus™ combines a world-class product offering with connectivity expertise, delivered in a way that provides you with the voice, data and workplace infrastructure your business needs, now and for the future. Our in house experts designed the Connexus Approach™ to truly understand your business and this is why we are so successful at supporting our clients to evolve in an unpredictable world.

Request A Brochure
Accredited in-house support
Understand customers’ business needs
Bespoke solution designs to meet customer needs
Project managed installation
what our customers say

“As part of a major reorganisation of our NHS client’s office space in Harrow, DVAD, who provide the VOIP telephony solution for the office, responded quickly and cost effectively to additional telephony requirements meeting a demanding timescale in an efficient manner. Thank you.”
Tim Pullan, Director, Ingleton Wood LLP

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what our customers say

“Dealing with DVAD was a very simple and enjoyable experience. We'd had meetings with other suppliers, and by contrast they were able to instantly recognise our needs and make an appropriate proposal. Crucially all of this was done in a jargon-free manner that was easily understood by the layman. The installation of our phone system was quick, painless and everything worked first-time. The installation engineer was very quick and unobtrusive and also gave us a good basic training session which got us started. Our salesperson Steve was in touch throughout and took care to follow-up afterwards. First class service."
Damien Mullen, Managing Director, Mullen & Mullen

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what our customers say

“DVAD have supported the growth of our business since 2004 and currently support our 22 sites from Exeter to Glasgow. Whether it is telephony hardware, security, call monitoring or relocation of a depot, they have always recommended the right solution for our requirements and budget”.
Chris Jowett AFI Group of Companies

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what our customers say

"We had been approached on numerous occasions by other communication companies suggesting ways of improving our existing Alcatel system, but no other company prior to DVAD offered such a competitively priced upgrade and had such a wealth of knowledge and experience regarding this particular system."
Jill Sunderland, Personal Assistant, Regent

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what our customers say

"We would have no hesitation in recommending DVAD to any company wishing to improve their telephone system."
Jill Sunderland, Personal Assistant, Regent

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what our customers say

“Throughout the transition of services from BT Featurenet to DVAD through contact communication we had the confidence that the project was in hand and there was minimal disruption to our service; When any questions did arise we have contacted the operations team who have provided us with clear and concise guidance.”
Sonia Latham, School Business Manager, Flockton CE First School

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Direct Voice & Data record all calls for Compliance, Indemnity and Training purposes.

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