Whatever type of business you operate, you are likely to have customer service staff and perhaps even a telesales team. No matter your size, or the number of people you employ, there are multiple benefits available from a phone call recording system, ranging from resolving disputes and protecting your brand to monitoring quality and improving performance.
Our business call recording solution is designed to enhance your customer service delivery by capturing the content of all telephone conversations and making it available quickly and efficiently.
All our telephony solutions have a centralised hardware-based phone recording system, so you can avoid all the potential issues associated with those products that access recordings through the user’s PC. Because it is based on the same call recording solutions employed by larger organisations, it possesses the highest levels of reliability, security and resilience.
Transform your business today with our most popular and highly recommended telecoms services:
Our expert and professional business phone systems enable you to never miss a call and stay connected with colleagues, partners, suppliers and customers.
Providing you with peace of mind and ongoing technical support, DVAD offers a range of maintenance packages. We want to make sure that your system keeps working to support your business, plus any required changes can be rapidly actioned so that you are not hindered by technical issues or faults.
Toll Fraud involves accessing a company’s phone lines and running up huge bills that the innocent company is then left to cover. We use our knowledge to proactively protect our customers from Toll Fraud and continuously monitor and advise on best practices to keep you, your business and your team safe.
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It is a unique and specially formulated model that’s been developed and evolved over the last 35 years. We assess your needs, present bespoke solutions and provide dedicated support at all times.
Connexus™ combines a world-class product offering with connectivity expertise, delivered in a way that provides you with the voice, data and workplace infrastructure your business needs, now and for the future. Our in house experts designed the Connexus Approach™ to truly understand your business and this is why we are so successful at supporting our clients to evolve in an unpredictable world.