• Client Login
  • Remote Access
  • Raise ticket
  • 0800 84 999 84
  • IT Services

    IT Services

    Reliable IT Support from our team of trusted engineers.

    View All
    • Expert IT Support
    • Cyber Security
    • IT Infrastructure & Hardware
    Menu
    • Expert IT Support
    • Cyber Security
    • IT Infrastructure & Hardware
    • Internet Connectivity
    • Disaster Recovery
    • Cloud Services
    Menu
    • Internet Connectivity
    • Disaster Recovery
    • Cloud Services
    • Microsoft 365
    • Wireless Solutions
    • Technical Consultancy
    Menu
    • Microsoft 365
    • Wireless Solutions
    • Technical Consultancy
  • Telecoms

    Telecoms

    Your perfect partner with over 35 years of Telecoms experience.

    View All
    • Telephone Systems
    • Telephone Maintenance
    • Toll Fraud Protection
    • Call Recording
    • Video Conferencing
    Menu
    • Telephone Systems
    • Telephone Maintenance
    • Toll Fraud Protection
    • Call Recording
    • Video Conferencing
    • Music on Hold
    • SMS Mobile Marketing
    • Hosted VoIP Telephony
    Menu
    • Music on Hold
    • SMS Mobile Marketing
    • Hosted VoIP Telephony
    • Business Phones Leeds
    • Phone and IT Systems For Schools
    • Telephone Systems For GP Surgeries
    • Educational Equipment
    Menu
    • Business Phones Leeds
    • Phone and IT Systems For Schools
    • Telephone Systems For GP Surgeries
    • Educational Equipment
  • Infrastructure

    Infrastructure

    Workplace infrastructure solutions for every size of business.

    View All
    • Fibre & Data Cabling
    • Electrical Services
    • Fire Alarm Installation & Maintenance
    Menu
    • Fibre & Data Cabling
    • Electrical Services
    • Fire Alarm Installation & Maintenance
    • Security Alarms
    • Access Control
    • CCTV
    Menu
    • Security Alarms
    • Access Control
    • CCTV
    • Electrical PAT testing
    • Projectors & Interactive Whiteboards
    Menu
    • Electrical PAT testing
    • Projectors & Interactive Whiteboards
  • About Us
    • Free Consultation
    • Case Studies
    • Our Partners
    • Request A Brochure
  • Careers
  • News
  • Contact
  • Client Login
  • 0800 84 999 84
  • IT Services
    • Expert IT Support
    • Cyber Security
    • IT Infrastructure & Hardware
    • Technical Consultancy
    • Internet Connectivity
    • Disaster Recovery
    • Cloud Services
    • Microsoft 365
    • Wireless Solutions
  • Telecoms
    • Telephone Systems
    • Telephone Maintenance
    • Toll Fraud Protection
    • Call Recording
    • Music on Hold
    • SMS Mobile Marketing
    • Hosted VoIP Telephony
    • Video Conferencing
    • Business Phones Leeds
    • Phone and IT Systems For Schools
    • Telephone Systems For GP Surgeries
    • Educational Equipment
  • Infrastructure
    • Fibre & Data Cabling
    • Electrical Services
    • Fire Alarm Installation & Maintenance
    • Technical Consultancy
    • Access Control
    • CCTV
    • Electrical PAT testing
    • Projectors & Interactive Whiteboards
  • About Us
    • Free Consultation
    • Case Studies
    • Our Partners
    • Request A Brochure
  • Careers
  • News
  • Contact
Menu
  • IT Services
    • Expert IT Support
    • Cyber Security
    • IT Infrastructure & Hardware
    • Technical Consultancy
    • Internet Connectivity
    • Disaster Recovery
    • Cloud Services
    • Microsoft 365
    • Wireless Solutions
  • Telecoms
    • Telephone Systems
    • Telephone Maintenance
    • Toll Fraud Protection
    • Call Recording
    • Music on Hold
    • SMS Mobile Marketing
    • Hosted VoIP Telephony
    • Video Conferencing
    • Business Phones Leeds
    • Phone and IT Systems For Schools
    • Telephone Systems For GP Surgeries
    • Educational Equipment
  • Infrastructure
    • Fibre & Data Cabling
    • Electrical Services
    • Fire Alarm Installation & Maintenance
    • Technical Consultancy
    • Access Control
    • CCTV
    • Electrical PAT testing
    • Projectors & Interactive Whiteboards
  • About Us
    • Free Consultation
    • Case Studies
    • Our Partners
    • Request A Brochure
  • Careers
  • News
  • Contact

Call Recording

  • Enhance your customer service delivery by capturing telephone conversations.

Effective business call recording for SMEs

Whatever type of business you operate, you are likely to have customer service staff and perhaps even a telesales team. No matter your size, or the number of people you employ, there are multiple benefits available from a phone call recording system, ranging from resolving disputes and protecting your brand to monitoring quality and improving performance.

Our business call recording solution is designed to enhance your customer service delivery by capturing the content of all telephone conversations and making it available quickly and efficiently.

  • Flexible Business Call Recording – Whatever your requirements, have complete control of your recording options based on a range of parameters. Gain a legally admissible solution which records all or just a specified selection of calls.
  • Scalable Multi-Channel Solution – Capture between two and sixty calls simultaneously at a single site, so you can take advantage of the core benefits of business call recording without the need for an advanced, feature-rich enterprise solution.
  • Quality Assurance – maintain best practice and standards by ensuring staff are keeping to approved greetings, phrases, scripts and processes. Customise staff evaluation to effectively review recordings and base training on analysis of actual performance.


All our telephony solutions have a centralised hardware-based phone recording system, so you can avoid all the potential issues associated with those products that access recordings through the user’s PC. Because it is based on the same call recording solutions employed by larger organisations, it possesses the highest levels of reliability, security and resilience.

Get in Touch

Key Features

  • Intuitive and responsive interface
  • Easy search and playback
  • Secure, multi-channel recording
  • Multiple user profiles
  • Add notes and tags to recordings
  • Export recordings and email
  • Full audit trail
  • Quality management add-on

Business Benefits

  • Dispute resolution and brand protection
  • Confirm customer requirements
  • Enhance call handling
  • Business and regulatory compliance
  • Quality performance monitoring
  • Campaign and activity evaluation
  • Training and staff development
  • Business intelligence and market insight

Recommended Services

Transform your business today with our most popular and highly recommended telecoms services:

TelephonE Systems

Our expert and professional business phone systems enable you to never miss a call and stay connected with colleagues, partners, suppliers and customers.

Telephone maintenance

Providing you with peace of mind and ongoing technical support, DVAD offers a range of maintenance packages. We want to make sure that your system keeps working to support your business, plus any required changes can be rapidly actioned so that you are not hindered by technical issues or faults.

Toll Fraud Protection

Toll Fraud involves accessing a company’s phone lines and running up huge bills that the innocent company is then left to cover. We use our knowledge to proactively protect our customers from Toll Fraud and continuously monitor and advise on best practices to keep you, your business and your team safe.

For more information, please call:

0800 84 999 84

THE CONNEXUS APPROACH

THE CONNEXUS™ APPROACH IS THE DVAD WAY OF WORKING

It is a unique and specially formulated model that’s been developed and evolved over the last 35 years. We assess your needs, present bespoke solutions and provide dedicated support at all times.

Connexus™ combines a world-class product offering with connectivity expertise, delivered in a way that provides you with the voice, data and workplace infrastructure your business needs, now and for the future. Our in house experts designed the Connexus Approach™ to truly understand your business and this is why we are so successful at supporting our clients to evolve in an unpredictable world.

Request A Brochure
Accredited in-house support
Understand customers’ business needs
Bespoke solution designs to meet customer needs
Project managed installation
what our customers say

“As part of a major reorganisation of our NHS client’s office space in Harrow, DVAD, who provide the VOIP telephony solution for the office, responded quickly and cost effectively to additional telephony requirements meeting a demanding timescale in an efficient manner. Thank you.”
Tim Pullan, Director, Ingleton Wood LLP

Read Case Studies
what our customers say

“Dealing with DVAD was a very simple and enjoyable experience. We'd had meetings with other suppliers, and by contrast they were able to instantly recognise our needs and make an appropriate proposal. Crucially all of this was done in a jargon-free manner that was easily understood by the layman. The installation of our phone system was quick, painless and everything worked first-time. The installation engineer was very quick and unobtrusive and also gave us a good basic training session which got us started. Our salesperson Steve was in touch throughout and took care to follow-up afterwards. First class service."
Damien Mullen, Managing Director, Mullen & Mullen

Read Case Studies
what our customers say

“DVAD have supported the growth of our business since 2004 and currently support our 22 sites from Exeter to Glasgow. Whether it is telephony hardware, security, call monitoring or relocation of a depot, they have always recommended the right solution for our requirements and budget”.
Chris Jowett AFI Group of Companies

Read Case Studies
what our customers say

"We had been approached on numerous occasions by other communication companies suggesting ways of improving our existing Alcatel system, but no other company prior to DVAD offered such a competitively priced upgrade and had such a wealth of knowledge and experience regarding this particular system."
Jill Sunderland, Personal Assistant, Regent

Read Case Studies
what our customers say

"We would have no hesitation in recommending DVAD to any company wishing to improve their telephone system."
Jill Sunderland, Personal Assistant, Regent

Read Case Studies
what our customers say

“Throughout the transition of services from BT Featurenet to DVAD through contact communication we had the confidence that the project was in hand and there was minimal disruption to our service; When any questions did arise we have contacted the operations team who have provided us with clear and concise guidance.”
Sonia Latham, School Business Manager, Flockton CE First School

Read Case Studies

Our Partners

partner_logo_voice_1
partner_logo_voice_2
partner_logo_voice_3
8x8 partner logo bw
n-able (1)
Dell-Registered-Partner
Previous
Next
  • About Us
  • Privacy Policy
  • Job Vacancies
  • T&Cs

IT Services

  • Expert IT Support
  • Cyber Security
  • IT Infrastructure & Hardware
Menu
  • Expert IT Support
  • Cyber Security
  • IT Infrastructure & Hardware
  • Internet Connectivity
  • Disaster Recovery
  • Cloud Services
Menu
  • Internet Connectivity
  • Disaster Recovery
  • Cloud Services
  • Microsoft 365
  • Wireless Solutions
  • Technical Consultancy
Menu
  • Microsoft 365
  • Wireless Solutions
  • Technical Consultancy

Telecoms

  • Telephone Systems
  • Telephone Maintenance
  • Toll Fraud Protection
  • Call Recording
  • Video Conferencing
Menu
  • Telephone Systems
  • Telephone Maintenance
  • Toll Fraud Protection
  • Call Recording
  • Video Conferencing
  • Music on Hold
  • SMS Mobile Marketing
  • Hosted VoIP Telephony
Menu
  • Music on Hold
  • SMS Mobile Marketing
  • Hosted VoIP Telephony
  • Business Phones Leeds
  • Phone and IT Systems For Schools
  • Telephone Systems For GP Surgeries
  • Educational Equipment
Menu
  • Business Phones Leeds
  • Phone and IT Systems For Schools
  • Telephone Systems For GP Surgeries
  • Educational Equipment

Infrastructure

  • Fibre & Data Cabling
  • Electrical Services
  • Fire Alarm Installation & Maintenance
Menu
  • Fibre & Data Cabling
  • Electrical Services
  • Fire Alarm Installation & Maintenance
  • Security Alarms
  • Access Control
  • CCTV
Menu
  • Security Alarms
  • Access Control
  • CCTV
  • Electrical PAT testing
  • Projectors & Interactive Whiteboards
Menu
  • Electrical PAT testing
  • Projectors & Interactive Whiteboards

Copyright © 2022 Direct Voice and Data
Direct Voice & Data record all calls for Compliance, Indemnity and Training purposes.

Twitter Linkedin Youtube