As businesses throughout the UK progress with their digital transformation plans, investing in high-quality IT support has never been more important.
Having access to expert IT support provides businesses with the provision they need to quickly resolve technical issues, keeping their business downtime to a minimum.
As the technical demands placed on businesses increase, and in-house IT roles evolve, more companies are choosing to outsource their IT support services in order to stay competitive.
What is an IT support partner?
IT support companies help to keep their customers’ businesses running smoothly by providing expert IT provisions and advice. One of the most important roles of an IT support partner is to provide a route to recovery if a tech-related emergency occurs.
A well-matched IT support partner will help your business become more secure and productive by regularly monitoring and testing your systems to reduce the risk of security breaches.
What makes a good IT support partner?
There are many IT support companies out there, but some will be a better fit for your business than others.
You may choose to prioritise partnering with a local provider, or you may prefer one that has expertise within your industry – whatever you decide, look out for these 3 key features when deciding on which IT support partner to go with:
Your IT partner of choice should have experience of working with organisations like yours and have the case studies to back this up. A high-quality (and up-to-date) portfolio of work featuring positive results is a good indicator that a company can be trusted and their services are of a good standard.
It’s also a good idea to check reviews and customer comments if they’re available. These will usually provide you with an idea of how the company works, what their response times are like and if they’re equipped enough to provide the services you need.
It is essential that your IT support partner is an expert within their field so they can provide you with the capabilities you require.
Having the correct knowledge and understanding will be extremely important as this will dictate the quality of service you receive from your partner. An IT support partner that understands your company, your IT needs, and has the relevant knowledge to provide you with valuable solutions, will help to progress your company.
Another key feature to look out for is flexibility. You will need your IT support partner to be proactive and adaptable in the event of any IT breaches.
Ensure you choose an IT provider with quick response times. Customer reviews and company service pages are a good way to gauge average response times. Some IT support partners also offer out of hours cover, which you may want to consider as a further level of security and support.
Why choose DVAD as your IT support partner?
At DVAD we have been providing expert IT support to our customers for more than 35 years. We have a team of reliable IT engineers on hand to deliver bespoke IT support packages.
Whatever your business needs, we’ll treat you as an individual and create a bespoke IT support solution that’s designed with you in mind thanks to our Connexus Approach.
The Connexus Approach™
The Connexus Approach is the DVAD way of working. It is a unique and specially formulated model that’s been developed and evolved over the last 35 years.
Using the Connexus Approach, we’ll assess your business needs, present bespoke IT solutions, and always provide dedicated support using the following 4-step approach:
- Understand your business needs
- Create a bespoke solution that’s designed to meet your needs
- Install and implement your solution under close project management
- Provide you with in-house accredited support whenever needed
By implementing the Connexus Approach we’ve been able to resolve 99% of the support cases that come through to us during 1st contact. We’ve also narrowed our average support wait time down to just 5 seconds, providing our commitment to outstanding customer service.
If you’d like to partner with us for your IT support, or would like more information on the IT support services we offer, please call 0800 84 999 84, or email us at firstname.lastname@example.org.