As businesses expand the number of communication channels they use, pressure is placed on IT teams to maintain these systems while also keeping costs to a minimum.
To ensure costs are scaled back as much as possible, many organisations transfer their unified communications (UC) and contact centres (CC) to a single cloud-based system, which delivers cost savings and productivity gains through better employee and customer experiences.
The benefits gained from this are significant and can have a major impact on a business’s performance.
It has been reported that integrating calls, meetings, messaging and contact centres onto a single cloud platform lowers total cost of ownership (TCO) by 56% compared to a multi-vendor strategy. Similarly, this approach is said to improve customer satisfaction by 57% across all touchpoints.
At DVAD, we offer 8×8’s XCaaS (eXperience Communications as a Service) platform, which allows our clients to consolidate their business communications into the cloud and significantly slash their communications TCO (total cost of ownership).
What is 8×8’s XCaaS platform?
Trusted by more than 2 million users, 8×8’s XCaaS platform allows business owners to integrate contact centre, voice, video, and chat to help boost employee productivity, engage customers, and make smarter business decisions.
By integrating all communication channels into one easy-to-use secure cloud platform, business owners reduce the risks and costs associated with employing multiple IT vendors.
The platform is simple to use and seamlessly integrates with other business applications, making it simple for users to communicate no matter where they are in the world.
Business Benefits of XCaaS
8×8’s eXperience communications platform encompasses many streamlined features, which work together to make it easier to businesses to operate affectively.
Here are 6 ways that cloud-based communications systems, such as 8×8’s XCaaS platform Platform, help to optimise TCO for businesses:
1. Scalability
Cloud-based communications platforms can be easily scaled up or down in response to business activity, special events, seasonality and business reorganisation.
For example, it’s easy to scale-up cloud-based contact centre services in time for a seasonal promotion, and it’s just as easy to scale-down operations once the promotion has finished.
With server-based applications, scalability can be an issue as further hardware, implementation time, or capital expenditure will likely be needed.
2. Predictable Costs
“Pay-per-user” cloud-based solutions keep costs visible and ensure expenditure can be easily understood by operations and finance teams.
With 8×8’s XCaaS platform, accounting is simplified, and there’s no need for CAPEX procurement, or the administrative overhead of multiple purchase orders spread amongst different IT vendors for different services.
3. Agile Working
As remote and hybrid work become more prevalent within the business world, cloud systems make it easier for everyone to work remotely if needed. With a cloud-based system there is no need for clunky VPNs or firewalls to ensure data security – every user is effectively a remote worker.
This means that the employee and customer experience remain constant from whatever location, and there are no extra costs associated with remote working.
4. Business Continuity
With cloud-based communication service providers, disaster and data recovery are in the hands of the service provider – so you don’t need to be worried about data backups or excessive recovery times.
Many providers, such as 8×8, use multiple data centres around the world to ensure downtime is kept to the very minimum. 8×8’s network is backed by the first platform-wide 99.999% uptime SLA and over 35 public and private data centres worldwide.
5. Evergreen Updating
The software behind an integrated single-vendor communications solution is always up to date. This offsets maintenance and project management overheads, and also offers a consistent version across all users and sites.
With everyone using the same version of the software, this allows for seamless sharing and eliminates friction when employees communicate.
6. Flexibility
Another TCO argument for integrated single-vendor communications services is the flexibility they give an organisation to experiment, adapt, react and pivot.
At a time when events and markets change rapidly, the need for agility is crucial for business survival. Long lead times and layers of sign-off to bring in new tech hinder innovation.
By increasing the speed of deployment of rapidly evolving communications systems, businesses can improve their agility and flexibility.
DVAD’s Partnership with 8×8
As an MaaS (Mobility as a Service) partner of 8×8, here at DVAD we can transform your business communications.
When partnering with DVAD we manage the delivery process of your 8×8 solution from start to finish. We’ll support you through the entire migration process and ensure business continuity and maximum data security throughout.
To support you through any uncertainties you might have, we will also provide you with a designated point of contact from the moment you start working with us and throughout all development and maintenance.
We’ll also ensure that the user adoption of your new platform is supported from the start. We can offer training packages and provide you with the tools that staff will need to help your staff learn and grow with the platform.
Contact Us
If you’d like to speak to a member of our friendly team about 8×8’s XCaaS communication platform, or any of our other IT or telecoms services, please call us on 0800 84 999 84, or email us at enquiries@direct-voiceanddata.com.
