Improving standards of customer service is a key aim for all businesses. The right communication solution can help – but how?
Issue number 1 – the call that’s never answered. Your customer doesn’t know you are busy and may go elsewhere.
Our single contact number system delivers the call to right person based on the caller’s requirement. The number can also be programmed to ring on multiple devices or be picked up by any person in a team.
If your caller leaves a message, we’ll notify you by email and deliver the message as a sound file attachment.
Our announcement system can inform callers of their key position and other relevant information.
Issue number 2 – business customers use smartphones and tablets to access information wherever they are 24/7. We supply a range of devices plus expertise to configure and use them correctly. A SIM only option with smartphone bolt-ons is available for people who prefer their our device.
Our hosted IP telephony solution has an application which runs on a smartphone or tablet with the same phone number and functionality as your desk phone.
We offer big business solutions for smaller businesses such as home and remote working solutions, managed connectivity, smartphones, call recording, inbound call management and call statistics.
We’ve made it our business to understand yours and to help you raise standards.
To find out more and to talk to us about a range of telecommunications and IT solutions for your business, please call 0800 84 999 84 or complete our online Enquiry Form