At Direct Voice and Data we strive to provide our customers with the best possible service, from supplying you with the best communications package for your requirements, through to the support we provide post sale.
Regent Greeting Cards have operated an Alcatel Telephone System for at least 15 years and were approached by Steven Try of Direct Voice and Data quite independently to see if he could assist with an enhancement of our existing system, bringing us into the modern world.
We had been approached on numerous occasions by other communication companies suggesting ways of improving our existing Alcatel system, but no other company prior to Direct Voice & Data offered such a competitively priced upgrade and had such a wealth of knowledge and experience regarding this particular system.
Steven Try talked us through the options available with various prices and gave examples of other local companies he had dealt with successfully on a similar basis. He also took on board other aspects of our Alcatel system such as the building we occupy and the ad hoc way the system has been extended over the years by various other companies. The maintenance contract was discussed and again the price quoted was considerably more competitive.
When the engineer came on site to carry out the agreed upgrade, due to the preparation that had already been done remotely, the majority of the work was completed within the day. The engineer arrived early and stayed late. The training given to employees receiving new handsets was excellent – everyone was shown how their new equipment operated and we were given easy to follow information sheets on the various handsets.
We have only had occasion to contact the Helpdesk Team on a couple of occasions further to our upgrade and the service received has been exemplary. Quick and efficient accompanied by very helpful friendly staff.
We would have no hesitation in recommending Direct Voice and Data to any company wishing to improve their telephone system.
Jill Sunderland – Personal Assistant