Business Telephone Call Recording to Protect and Improve Your Business
Whether your company runs a large call centre or has a small team of telesales or customer services agents, a call recording service can bring huge benefits.
Not only can call recording help you to train your staff and improve quality, but it can also be a valuable tool for logging customer interactions which may help in the incidence of complaints and potential costly legal disputes.
A call recording system from Huddersfield telecoms specialists Direct Voice and Data can record up to 2400 calls simultaneously using a single system. All our systems have a centralised hardware based recording unit so they do not have any of the problems associated with PC based recording systems.
A large enterprise system can monitor multiple lines and sites from a single chassis and the administrator can manipulate the system to record as many operators as often as required.
A system designed for small to medium businesses can record between 2 and 60 calls simultaneously using the same reliable technology as a large system.
Whatever your size of business and your choice of system, it can be linked to and managed from your PC allowing you to search, playback and report on calls whenever you like.
For more information on call recording services from business phones experts Direct Voice and Data, please contact us on 0800 84 999 84.