Direct Voice and Data have once again been recognised by Avaya for achieving their highest standard of customer service and have been awarded the exclusive Avaya Partner in Customer Excellence Designation.
The “Partner in Customer Excellence” designation identifies and rewards channel partners who achieve significantly higher scores in their customer satisfaction surveys. Customer satisfaction is now a critical element in determining partner level status, and the new designation recognises those that go above and beyond.
“We are delighted to have been recognised and rewarded for our high levels of customer service.” says Dave Henderson, Managing Director of Direct Telecommunications Systems Ltd who trade as Direct Voice and Data. “Avaya Business Partner’s sales and support service levels are audited and verified by an independent 3rd party. Only a select group of Avaya Business Partners, those of whom score an average of 4.7 out of 5 across all questions and all customers, have achieved the ‘Partner in Customer Excellence’ status.”
The Partner in Customer Excellence designation is awarded to an Avaya Business Partner for achieving superior customer satisfaction over the past 12 months including both sales and support services to Avaya customers.
For more infomation about Avaya business telephone solutions, please click here
To speak to a member of our Sales team, please call 0800 84 999 84 or 01484 867867
