A Private Branch Exchange, or PBX as it is often referred to, is the “brains” of an organisation’s phone system that enables employees to communicate effectively on a day to day basis.
But like many technologies, these physical systems are slowly going out of fashion and being replaced with virtual PBX’s that are based in the cloud.
For small businesses in particular, the advantages of using a cloud-based system are significant. Companies do not need to install physical infrastructure or take out maintenance contracts, therefore reducing the costs of their phone systems and equipment.
In addition, small businesses can take advantage of a host of phone system features and facilities within their cost-effective cloud-based solution including auto-attendant, call-forwarding and voicemail, helping to improve their efficiency of daily operations.
In a blog article, telecommunications experts from Direct Voice and Data discuss the benefits of virtual PBX systems in more detail.
If you are planning a new business telephone system for your Yorkshire business, contact Direct Voice and Data for a discussion of your needs. Call 0800 84 999 84 or click Contact Us.