Telephone call recording is commonplace in many business market sectors today. For customer service centres in particular, they are an essential tool for assisting with staff training and logging customer conversations.
For the financial services sector, call recording systems play a much more fundamental role, actively helping to regulate and safeguard the market.
In a blog article, telecoms experts from Huddersfield phone system providers Direct Voice and Data look at the policies and principles that affect the financial services sector and how telephone call recording systems can help to monitor daily activities.
For more information and to read the blog article in full, click Telephone Call Recording for the Financial Services Sector.