In a state-of-the-art call centre where large volumes of calls are received every day, it is inevitable that customers sometimes need to wait for an operator to become free. Reassure your customers that their call is important with bespoke music on hold and messaging facilities from Direct Voice & Data.
Being left on hold with accompanying music can either enhance your company’s image or it can have a detrimental effect.
Huddersfield business phones provider Direct Voice & Data are helping companies to improve their customers’ experience of being on hold by providing a system that can be tailored to their specific needs. Our music on hold system allows you to choose from a wide range of music types so you can find one that is most appropriate for your business. And for voiceover messages, you can select from a number of different voice types with different accents and tempos.
To maximise your marketing opportunity whilst your customers are on hold, our system includes the ability for you to record bespoke messages. Your chosen music will then be interspersed with selected messages to remind customers of your products and services.
For more information on Music on Hold facilities from Huddersfield business phones provider Direct Voice & Data, please contact us on 0800 84 999 84.
